Privacy Policy

Modified on January 1, 2023i-fix-screens.com, inc. DBA iFixScreens.com, or the terms "us", "we", or "our" refer to the owner of this website and provider of the services. The term "you" refers to the user or viewer of this website or any of the services provided by i-fix-screens.com, inc. DBA iFixScreens.com. This page sets forth our policies regarding the collection, use, and disclosure of personal information that we receive from you. In order for our sites, products, and services (collectively "services") to function properly, it is necessary for us to collect and use certain personal information. We desire for you to understand what personal information we collect and how it is utilized. This notice does not cover, and we are not responsible for, third-party websites or applications that may be linked from our services; linking to them does not imply an endorsement. We are not responsible for these websites or applications or any information they may collect. It is advisable for you to review the privacy notice of any third-party website or application that collects your personal information.

Personal Information We Collect

While using our services or visiting any of our stores, we may request that you provide us with certain Personal Information. For purposes of this Agreement, "Personal Information" shall refer to information that is linked or linkable to you, including, but not limited to, the enumerated data depending upon which of our services you choose to use.

1. online By visiting our websites or using our mobile applications, the user consents to the collection and use of the user's Internet Protocol address/location, any information provided by the user's internet browser or mobile device, and any information that is entered while visiting our websites or using our mobile applications, in accordance with this Privacy Notice. The definitions of any terms utilized in this Privacy Notice shall be the same as those provided in the Terms and Conditions.
2. Log Informationi-fix-screens.com, inc. DBA iFixScreens.com automatically collects and stores certain data in its server logs concerning the utilization of its services, including the number of distinct visitors, the frequency of visits, how users interact with its services, user experience preferences, and other information which may help with improving the user experience, marketing its products, combating fraudulent activities, and fulfilling legal requirements. Such information may comprise personal data, such as IP address, Unique Device Identifier, web page content, transactions with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives, application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of the request, or referral URL. Additionally, search queries may be saved and data later used to identify which pages on the website receive the most attention from customers.Cookies, Pixel Tags, and Using a Third-Party Accounti-fix-screens.com, inc. DBA iFixScreens.com and its Partners utilize Cookies or similar technologies on our Websites to analyze trends, administer the Site, track Users' movements around the Site, tailor and deliver advertising that may be more relevant or interesting to Users, and to gather demographic information about our User base as a whole.CookiesUpon visiting i-fix-screens.com, inc. DBA iFixScreens.com, a small data file (known as a "cookie") is managed by a web browser or other application and stored on the user's local system. We use session and persistent cookies to, among other things, identify the user's device during a particular interaction and analyze their behavior during a particular visit. Most web browsers offer the user the ability to accept or decline cookies, as well as to be advised each time a cookie is being sent. If the user chooses to decline cookies, they may not be able to fully utilize our services. Additionally, we engage in tracking processes that may not identify the user specifically, but rather the device they are using; users may opt out of this type of tracking by toggling off certain cookies or other similar technologies, by navigating to the “Do Not Sell My Personal Information” link on our homepage and toggling off “Targeting Cookies” in the i-fix-screens.com, inc. DBA iFixScreens.com Privacy Preference Center, or by blocking and deleting cookies or similar technologies in their browser. However, please note that if the user does decide to block cookies or similar tracking technologies, some parts of our sites may not function correctly.Pixel TagsPixel Tags, also known as Web Beacons, are utilized to better manage user experience and content tracking. These Tags are used to engage users who have searched for, viewed, and/or purchased services or similar services offered by either ourselves, an affiliate organization, or a non-affiliated company. Pixel Tags are tiny graphics with a unique identifier, which perform a similar role to that of Cookies; they are used to track user interaction with content provided by us. Unlike Cookies, which are stored on a user's device hard drive, Pixel Tags are embedded within content. The small size and transparency of Pixel Tags is not meant to deceive content recipients, but rather to minimize distraction.Do Not TrackDo-Not-Track is a public-private initiative, https://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including our sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

https://www.opera.com/help/tutorials/security/cookies/

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

https://support.apple.com/en-us/HT201265

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Associations in the digital advertising ecosystem provide methods for specifically opting out of interest-based advertising, including the Digital Advertising Alliance click here and the YourOnlineChoices page click here.

Please note, however, that if you do decide to block cookies or similar technologies, some parts of our sites may not function correctly.

Using a Third-Party Account on our Services

If you use a third-party service (such as Google, Facebook, or other social media platforms) to create an account, we may receive personal information that you allow such third-party service to share with us such as your name, e-mail address, profile picture, or other personal information. The third-party service may also collect information about you that you have agreed to in their terms of service or privacy notice. Please check with the third-party service for more details.

In Person at a Store or Over the PhoneWhen i-fix-screens.com, inc. DBA iFixScreens.com provides you services, either remotely or in one of our stores, we may collect personal information from you, such as:

• Name;
• Mailing address;
• Email address;
• Cell phone number;
• Electronic Serial Number ("ESN") or International Mobile Equipment Identity ("IMEI") data;
• Device information, for example serial number or media access control ("MAC") address;
• Records of products or services you have purchased from us;
• Any information that you provide as part of purchasing our services, for example payment card information;
• Any information that you provide to allow our technicians to access your device for servicing
• Video or audio recording in our stores, for example security cameras in certain locations where permitted by law
• An audio recording of your phone conversation with us

Services Performed at Your Home or Other LocationOne should be cognizant that, when receiving services at one's home or other location, the service provider may have the ability to view any items that can be seen by visitors, which may include personal information. If one has consented to it, the service provider may require access to one's device in order to fulfill the services requested, such as altering configurations, backing up data, or providing technology set-up or counsel. Additionally, if one is getting a device repair as part of an insurance claim, the service provider may need to take photographs of the device to certify that the damage has been mended. It is important to bear in mind that any data present on the device or its surrounding areas may be visible in the photograph.

Other Personal InformationWe may utilize external data sources to supply context and background information concerning the users of our services in order to enhance the customer experience, prevent fraud or malicious activity, or fulfill internal company and external regulatory prerequisites. We furthermore draw inferences from the personal information we obtain from you to potentially provide products or services that we conjecture would suit you (Note: you may at any time revoke your approval of our utilization or disclosure of your personal information for marketing and promotional objectives by reaching out to us as specified in the Where to Turn With Questions section of this privacy notice.)

How we use your Personal Information

i-fix-screens.com, inc. DBA iFixScreens.com may use your Personal Information to:

1. Fulfill a service to you;
2. Establish and verify your identity;
3. Activate and maintain your account;
4. Provide technical support;
5. Protect and improve our services;
6. Offer updates, notices and other information about applications and services available from i-fix-screens.com, inc. DBA iFixScreens.com or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to i-fix-screens.com, inc. DBA iFixScreens.com use or disclosure of your personal information for marketing and promotional purposes by contacting us as outlined in the Where to Turn With Questions section of this Notice);
7. Respond to your questions, inquiries, comments and instructions;
8. To enforce the applicable Terms and Conditions;
9. Comply with the law and defend our rights;
10. Track and analyze de-identified data and provide such data to third parties that provide services to i-fix-screens.com, inc. DBA iFixScreens.com;
11. Protect against fraud and potential fraud;
12. Notify you of any known breach of your personal information; and
13. Maintain the security and integrity of i-fix-screens.com, inc. DBA iFixScreens.com systems and services.

SHARING

i-fix-screens.com, inc. DBA iFixScreens.com will not share Personal Information with companies that are affiliated with it, or with non-affiliated companies in order to provide, maintain, and operate its services or marketing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Additionally, i-fix-screens.com, inc. DBA iFixScreens.com may disclose Personal Information without providing a choice in order to protect the legal rights of i-fix-screens.com, inc. DBA iFixScreens.com, its affiliated companies, employees, agents, and contractors; to protect the safety and security of visitors; to protect against fraud or for risk management purposes; or to comply with the law or legal process. Furthermore, if i-fix-screens.com, inc. DBA iFixScreens.com is involved in a merger, sale, or transfer of assets, it may transfer Personal Information to a third party as part of that transaction.

SMS/Text Messaging and 10DLC Compliance

We may use SMS (text messaging) to communicate with you regarding service updates, appointment reminders, missed calls, repair status, or requests for feedback. These communications are managed through our customer engagement and point-of-sale systems. We are committed to full compliance with 10DLC (10-Digit Long Code) regulations and industry best practices to ensure transparent, secure, and user-consented messaging. All text messages are sent only to users who have explicitly opted in.

Consent

By providing your mobile phone number during a service transaction, on our website, or in any form of communication with iFixScreens, you consent to receive SMS messages from iFixScreens for service-related purposes. This consent may be verbal, written, or digital, and includes transactional notifications directly related to your service.

Opt-Out

You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. To receive assistance, reply “HELP.” Opting out will stop all future SMS communications from us unless you re-consent.

Message Frequency

Message frequency varies depending on your service activity. You may receive messages such as:

• Appointment confirmations and reminders
• Updates on the status of your device repair (diagnostic completed, part ordered, repair finished)
• Missed call notifications
• Feedback or review requests following a service

Message and Data Rates

Standard message and data rates may apply, depending on your wireless carrier and service plan. Check with your carrier for more details.

Privacy of SMS Consent Data

Your SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. This includes your mobile number and any SMS interaction history. This data is used strictly for managing service-related communications.

SMS Service Providers

SMS messages may be delivered using trusted third-party platforms (such as RepairDesk or other POS providers), which act on our behalf to facilitate these communications. These providers are required to protect your data in accordance with applicable privacy laws.

SECURITY

We employ commercially reasonable, industry standard technical, administrative, and physical controls to protect Your Personal Information, including encryption when appropriate. However, since the internet is not a fully secure environment, we cannot guarantee the security of information transmitted between You and Us. Consequently, You acknowledge that You transmit such information at Your own risk. We shall provide You with notice of any confirmed security breach of Your Personal Information to the extent required by applicable state and federal law.