Frequently Asked Questions

Q: How does the iFixScreens price match and lowest price guarantee work?

We match and beat any competitor's advertised price by $5 on comparable services. Simply present proof of a lower price from a local competitor offering the same repair quality and warranty terms. Our technician will verify the competitor's offer and adjust your repair quote accordingly. This guarantee applies to same-day, in-store repairs only and excludes online-only retailers or services with significantly different warranty terms.

Q: What is covered under the 180-day warranty?

Our industry-leading 180-day warranty covers defects in parts and workmanship for all repairs performed using our components. This includes screen replacements, battery installations, charging port repairs, camera replacements, and other hardware fixes. The warranty covers parts failure, improper installation, and functionality issues related to the repair performed. It does not cover accidental damage, liquid damage occurring after repair, normal wear and tear, or damage caused by unauthorized modifications.

Q: Can I mail my device for repair?

Yes, we offer convenient nationwide mail-in repair service. Visit our mail-in repair page at https://ifixscreens.com/device-mail-in-repair/ to start your repair request. You will receive a prepaid shipping label and detailed packing instructions. Once we receive your device, our technicians perform a free diagnostic within 24 hours and contact you with a repair quote. After approval, most mail-in repairs are completed within 2-3 business days.

Q: Do you provide free diagnostics?

Absolutely! We provide completely free, no-obligation diagnostics for all devices at every iFixScreens location. Our certified technicians will thoroughly examine your device, test all components, identify all issues, and provide you with a detailed repair quote - all at no charge. For walk-in customers, diagnostics typically take 15-30 minutes. Mail-in diagnostics are completed within 24 hours of receiving your device.

Q: What happens to my data and privacy during repair?

We take data privacy and security extremely seriously at iFixScreens. For most hardware repairs like screen replacements, battery changes, and charging port fixes, your data remains completely untouched on your device. We never access, view, copy, or modify any personal data, photos, messages, or apps during physical hardware repairs. All technicians sign confidentiality agreements, and we maintain secure storage areas for devices awaiting repair.

Q: What are your operating hours?

Most iFixScreens locations are open Monday through Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 6:00 PM. However, hours may vary by location, so we recommend calling your local store at 1-855-462-4349 or checking the specific location page on our website at https://ifixscreens.com/locations/

Q: How are parts sourced for repairs?

iFixScreens uses high-quality, certified replacement parts that meet or exceed OEM specifications for all repairs. We source parts from reputable suppliers who maintain strict quality control standards. All parts undergo rigorous testing before installation to ensure proper functionality, compatibility, and longevity. Every part installed comes with our comprehensive 180-day warranty.

Q: Is iFixScreens affiliated with Apple or other device manufacturers?

iFixScreens is an independent, third-party electronics repair service provider and is not directly affiliated with, authorized by, or endorsed by Apple Inc., Samsung, Google, or other device manufacturers. We specialize in out-of-warranty repairs and often provide faster, more affordable alternatives to manufacturer repair services while maintaining high quality standards.

Q: What discounts are available at iFixScreens?

First responders receive 25% off any accessory and 10% off glass screen repairs with valid ID. Military personnel and veterans receive similar discounts. We also offer a referral program where both you and your friend receive $10 off your next repair. Students with valid student IDs may receive discounts at participating locations. Get a free quote online at https://ifixscreens.com/about-us/get-free-quote-save-10 and save $10 at checkout.

Q: Can I reschedule or cancel my repair appointment?

Yes, you can reschedule or cancel your repair appointment at any time without penalty. Simply call your scheduled location at 1-855-462-4349 or use our online booking system to modify your appointment. Walk-in customers are always welcome at all locations, and appointments are not required for most repairs.

Most screen and battery repairs are completed the same day — often within the hour. Complex repairs like water damage may take longer; your store will give you an exact estimate.

Yes. We never access your personal data, and we recommend backing up your device before service. Our technicians follow strict data-privacy practices.

Every repair is backed by our 180-day hassle-free warranty on the parts we install.

Yes. We offer secure mail-in repairs nationwide — start online, ship your device, and we return it fixed and tested.

We do. Our experts perform micro-soldering and board-level water-damage repair to recover devices others turn away.

We use parts that meet or exceed OEM quality standards, with a lowest-price guarantee on the same repair.

Certified Experts At Your Service

We make sure all our technicians are certified to provide a seamless repair experience. Your device is in expert hands, with quality parts and a hassle-free warranty on every repair.

Frequently Asked Questions

How long does a typical repair take?

Is my data safe during a repair?

Do you offer a warranty on repairs?

Can I mail my device in for repair?

Do you fix water-damaged or motherboard issues?

Do you use original-quality parts?

Certified Experts At Your Service